Frequently Asked Questions

Taking care and maintaining a hand-knotted Moroccan rug requires extra attention, due to the unique craftsmanship and materials used in the manufacturing process.

1. We recommend vacuuming your carpet at least once a week, depending on how busy your home is. Use a vacuum cleaner without a rotating brush to avoid loosening fibers.

2. For common stains such as coffee, wine and tea, it is best to take action immediately. Gently dab the stain with a clean, damp cloth, avoiding harsh rubbing. If water is not enough, use a professional stain remover such as Vlekkenbaas or James Vlekkenwonder (specially for coffee, wine and tea stains).

3. To repel moths, it is best to regularly vacuum both sides of the rug and ensure good ventilation in the room where the rug is located.

4. To remove walking marks from your pet, gently brush the affected area with a soft brush.

5. Always use a mild soap solution or a special carpet cleaning agent for stains such as Vlekkenbaas.

6. For musty odors we recommend professional cleaning. At home you can try to air the rug outside on a dry, sunny day, but do not wet it with a garden hose, for example. It is often difficult to get it completely dry again.

7. To keep your rug beautiful for a long time, we recommend that you rotate it regularly so that it wears evenly and is not exposed to too much sunlight.

8. Have the carpet professionally cleaned every 12-24 months.

We recommend Cinco cleaning for professional cleaning of your Azul Rug.

Cinco cleaning is a family business that has been cleaning carpets since 1989. They can rightly say that they are experts in the field of carpet cleaning. For thorough cleaning they use biodegradable cleaning agents, which are also safe for the health of small children and animals. To make the process as easy as possible for the customer, the rugs are picked up from and returned to your home free of charge.

We do recommend it. A non-slip underlay extends the life of your carpet. The underlay keeps the fibers of your rug closer together. This allows the rug to retain its shape for longer.

Within the EU, VAT is already included in the price of the rug. There are no additional customs duties or import taxes applicable.

For orders outside the EU, no VAT will be charged, but local taxes may apply upon import. Rugs are shipped on a DDU (Delivery Duty Unpaid) basis, meaning that import duties and taxes are not included in the total purchase price of your order. Any additional costs for import taxes and customs duties are the customer’s responsibility and will be invoiced by our shipping partners, such as FedEx or DHL.

Currently, there are no import taxes for handcrafted products from Morocco to the United States, but this may change. Always check the latest customs regulations or contact us for more information.

Import duties and taxes can vary by country. We are happy to help you estimate the potential import costs for your order. Please contact us at info@azulrugs.com for personalized advice.

Yes, we can make a rug with your own design. We are also happy to help you design it. Want to know more about the possibilities? Contact us at info@azulrugs.com

Yes, we can create many of our rugs in other sizes. Please feel free to contact us, we are happy to help you: info@azulrugs.com

Orders are processed within 24 hours, and sent straight to our weavers who start making your custom rug right away. The whole process—from shearing, spinning, and dying the wool to weaving, washing, and transporting the rug—takes roughly 10 to 14 weeks. In the winter months, the drying process takes a bit longer, so please allow an additional 1-2 weeks for delivery.

You will always receive a message from us at certain moments:

1. When you place the order
2. When the rug is woven
3. When your order is shipped to you

In addition, we do our best to provide you with photos of your rug during production. Are you curious and haven't heard from us in a while? Don't hesitate, you can always email us.

All orders are shipped via FedEx International Air from Morocco. If for some reason FedEx doesn't deliver to your area, we'll use DHL. After shipment you will receive a track and trace code, with which you can follow the progress of your order and choose the delivery day and time. If you are not at home, you can pick up your rug at a collection point with your proof of identity, including the required signature. Our rugs are handily packed for your convenience.

For shipments to the Netherlands and within the European Union, it's on us! All of our prices include the cost of shipping. For international orders, it depends on where you live. Accurate pricing for shipping to these countries will be displayed during checkout.

Each custom-designed rug is handmade especially for you. For this reason, we unfortunately cannot accept returns.

Yes, you can return this rug within 14 days. You can read how to do this on the returns page.

On the personal advice page you will find more information about appointment options to see the rugs in real life.

After placing an order you have 24 hours to cancel and get your money back. This only applies to custom-made rugs.

We take every precaution to keep your rug safe in transit, but if something happens along the way, don't worry. Drop us a line via info@azulrugs.com and we'll make it right. 

The listed price must be paid in one go for the in-stock rugs and the custom-designed rugs. This can be done via one of the available payment methods in our online store checkout.

Our rugs are handmade from 100% high-quality new wool and dyed with natural raw materials. The durability of a rug doesn't have to do with the amount of traffic it endures, but rather how often you clean it. Dirt that accumulates in a rug can shred the fibers, which causes the rug to degenerate over time. With regular cleaning, Azul Rugs can (and do) last for generations.

The easiest (and most traditional) way to do clean your rug is to take your rug outside and shake it out at least once a week. If this is impractical, you can clean the rug on a weekly basis with a canister vacuum side to side (not end-to-end) with the beater bar on the highest setting. This can be just as if not more effective than shaking out a rug. Combining these techniques on a routine basis is ideal.

If you need to spot clean your rug, do so with warm water and just a little detergent. Wool naturally repels liquids at first contact so treat it quickly with a dry cloth and follow up with water and detergent and you should be fine.

After a few years (or more serious soiling), we recommend having your rug professionally cleaned. Look for a quality professional cleaner in your part of the world to help reinvigorate your Azul Rug.

Salima is also open to collaboration with schools and museums that organize workshops on crafts. Through these collaborations, students and visitors have the opportunity to learn about the techniques of our craftswomen. For more information: email us at info@azulrugs.com